Our beloved golden retriever was denied boarding twice and his arrival in Canada was delayed by more than 24 hours. When we submitted a complaint to the pet transporter, they put all blame on the internal procedures within the airline and airport handling teams. Does anyone work for a pet transporter and can shed some on light on whether this is normal, please?
First time he was denied boarding as that airport said he needed DEFRA (and I was told that isn't the case at another airport and they weren't aware it was required here) and the 2nd time was because the paperwork wasn't signed (and pet transporter company told me that it doesn't usually need to be signed).
submitted by /u/minno1
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