Advice on neighbours dog

Hi guys.

Since late January, my neighbour’s dog (in the upstairs apartment) has been left outside whimpering and crying through cold winter days and nights. On top of that, the dog has been urinating onto my balcony, which is just great too (!!).

I’ve told my council about it and no action except speaking to the upstairs tenants about it, which they’ve obviously taken no care or interest to fix. Instead, when the neighbours hear that we’re recording the dog whimpering, they come outside to yell at it and rattle its cage.

It’s currently 05:18 am. I’ve tried speaking to RSPCA on multiple occasions and they’ve repeatedly said they’d only take action if I can see the dog – which I clearly can’t because it’s upstairs in a cage. I’ve called enforcement and they’ve rerouted me to RSPCA and my local council is pretty much useless.

Is there anything I could say to RSPCA to make them come over to see the dog? Any help would be greatly appreciated and welcomed!