Puppy does not like playpen/crate

Hello again everyone, as the title says my 4 month old puppy is having a hard time adjusting to pen/crate life. I’ve had her for just over two weeks. I have plenty of different kinds of toys for her, have her food, Kong and treats in her crate. When I’m around, she’ll be somewhat okay with minimal whining. Once I’m in another room, she begins to cry and whine loudly. Also, her pee pads are in the playpen, she hardly uses the pee pads and as soon as I let her step out she goes right on the floor. According to my boyfriend, she stays quiet and doesn’t cry when I’m at work… I want to know what I’m doing wrong or what I can do to help her? ———————- -edit—- I also sleep downstairs by her crate because I’m afraid of her crying at night and waking the neighbors.